1. Overview
Thank you for shopping with CiviM Grains.
We are committed to delivering your orders accurately, in good condition, and on time. This Shipping & Delivery Policy outlines our process, timelines, and conditions for delivering your orders within India.
2. Serviceable Locations
We currently deliver to most locations across India, depending on the availability of reliable courier and logistics partners.
Before placing an order, please ensure your area is serviceable through our delivery partners.
3. Order Processing Time
All confirmed orders are processed within 24 to 48 hours (Monday to Saturday, excluding public holidays).
Orders placed after 5:00 PM will be processed the next working day.
Once dispatched, you will receive an email or SMS with the tracking details.
4. Estimated Delivery Time
Delivery timelines depend on your location:
Metro Cities: 2–5 business days
Other Cities & Towns: 4–7 business days
Remote Areas: 7–10 business days
Please note that delays can occur due to weather, high demand, holidays, or courier issues beyond our control.
5. Shipping Charges
Shipping charges (if applicable) are displayed at checkout before payment.
We may offer free shipping on orders above a specific amount during promotions or offers.
For large or bulk orders, additional shipping costs may apply, which will be informed before confirmation.
6. Order Tracking
Once your order is dispatched, you will receive a tracking number via email or SMS.
You can track your order directly using the provided link or through the courier’s website until it reaches your address.
7. Delivery Attempts
Our delivery partner will make two (2) attempts to deliver your order.
If the customer is unavailable or the address is incorrect after two attempts, the package will be returned to our warehouse, and the customer may need to pay additional shipping charges for re-dispatch.
8. Damaged or Missing Items
We take great care in packaging and shipping our products.
However, if you receive an item that is damaged, defective, or missing, please contact us within 48 hours of delivery with images or videos as proof.
Our support team will review your case and arrange for replacement or refund as per our Refund & Return Policy.
9. Incorrect Address or Non-Delivery
CiviM Grains will not be responsible for non-delivery if:
The customer provides an incorrect or incomplete address.
The recipient is unavailable during delivery attempts.
The package is refused at the time of delivery.
Re-delivery may incur extra charges.
10. International Shipping
Currently, CiviM Grains ships only within India.
We do not offer international delivery at this time.
11. Delay in Delivery
While we strive to deliver your order within the estimated time, certain circumstances (such as natural disasters, strikes, lockdowns, or logistic delays) may affect delivery.
In such cases, we will keep you informed via email or phone.
12. Contact Us
For any questions or updates regarding your shipment or delivery, please contact us at:
📧 Email: civimgrains.marketing@gmail.com
📞 Phone: +91 8450912454
🌐 Website: https://civimgrains.com/
13. Consent
By placing an order on our website, you agree to the terms mentioned in this Shipping & Delivery Policy.